Terms & Conditions
THE TERMS AND CONDITIONS SET OUT BELOW APPLY TO ALL MEMBERS OF THE PARTY ON WHOSE BEHALF THE BOOKING IS MADE AND GOVERN YOUR CONTRACT WITH MORRIS LEISURE.
A booking is accepted when you receive an invoice and confirmation from Morris-Leisure. If the details are incorrect or if you do not receive confirmation within 7 days please contact the park concerned. A booking does not exist until you receive the Invoice and Confirmation. So please check all details are correct as soon as you receive this, and please let us know if any of the details of your booking change after you’ve booked so we can update you’re details. Bookings are not transferable.
The person on the booking confirmation should be present when checking in to our parks. The park must also be notified of the total number of your party coming with you (including children, babies and animals). This total number must not be more than the capacity of your holiday home. In most cases, this will be six maximum. If you do go over the maximum number, we’ll unfortunately have to turn away any extra people at check-in.
2. Promotions / Offers / Competitions
- the prize/ voucher cannot be exchanged for cash
- the prize/ voucher can only be redeemed once
- the prize/ voucher can only be redeemed with the park in name
- the prize/ voucher is valid for one party only who must abide by our terms and conditions
- the prize/ voucher is subject to availability
On your visit to a Morris Leisure Park, you will receive a loyalty card. The scheme entitles the bearer to one nights’ free stay at any of our touring parks having spent 12 fully paid nights on the parks (whether continuous or not).
Please present this card at reception on each visit for updating or when you wish to claim your free night. Unfortunately, we cannot provide stamps for nights acquired from previous bookings.
To obtain a free night, a completed card must be present and nights cannot be redeemed during Bank Holidays.
Loyalty cards cannot be used in conjunction with any other discount or promotion including our 3 FOR 2 OFFER.
3 For 2 Offers
- Only valid for stays when checking-in between dates stated on promotion.
- A valid voucher code must be presented at the time of checking-in to qualify.
- Please note, promotion codes can only be used once per transaction/ stay and cannot be used in conjunction with any other promotion or offer including our loyalty scheme. (First 3 nights cannot be added on to loyalty card – only additional nights.)
- Unfortunately, we cannot amend bookings or redeem free nights once a receipt has been processed for your current stay.
- A voucher may not be transferred to another customer.
- Morris Leisure reserves the right to change our offering at any time, to add to it, to shorten it or to remove it completely.
Other Discount Offers
- Only valid for stays before offer ends- 30.12.2016, excluding all Bank Holidays.
- A valid voucher code must be presented at the time of checking-in to qualify for the discount.
- Please note, promotion codes can only be used once per transaction/ stay and cannot be used in conjunction with any other promotion or offer.
- A voucher may not be transferred to another customer.
- The discount is valid for the cost of the original stay and excludes any purchases from the shop.
- Morris Leisure reserves the right to change our offering at any time, to add to it, to shorten it or to remove it completely.
All entries to competitions will be collected and the winner will be selected at random. If you are one of the winners, we will contact you within 10-14 days from the final closing date. The prize will be available per the terms above for a period of 9 months from feature date. This period excludes Bank Holidays and big events.
Morris Leisure reserve the right to cancel or amend all or any part of the Competition and/or the Rules without notice for any event that is outside of Morris Leisure’s reasonable control. Any changes to the Competition will be posted on the Morris Leisure website (http://www.morris-leisure.co.uk).
3. Park Rules
Morris Leisure aims to provide a relaxed holiday environment and we make as few rules as possible. Those that exist are for the benefit of all our guests and therefore, we ask you to abide by them. Morris Leisure reserves the right to refuse acceptance, or to terminate the visit of any persons whose conduct is detrimental to the holiday parks or the comfort of other visitors. No refunds shall be made.
We want our parks to be enjoyable for all of our guests so regret that in some circumstances, we may turn down bookings. If you or any of your group come to the park and are antisocial or badly behaved, we will have to ask you to leave the park immediately with no refunds.
We want to give you and everyone else in the park a great holiday. If you’re travelling as part of a group and you’re using more than one pitch, please can you mention this when booking or pre warn the park so we can try to keep everyone happy. If you arrive in a group and haven’t made a booking, we may be unable to book you in.
We’ve designed our parks with couples and families in mind. So we usually turn down non-family bookings from people under the age of 21, and we don’t allow hen or stag parties.
We will do everything we can to keep you and your children safe at our parks. When your children are at our parks, they remain your responsibility at all times.
All of our parks are dog friendly, however, please be aware that other guests may not be ‘dog lovers’. Please keep your dog on a lead and make sure a responsible adult is looking after it, including cleaning any mess made by the dog. We allow a maximum of 2 dogs per pitch.
In nearly all circumstances, you will have your own parking space next to your holiday home or pitch. If you’re planning to bring something that’s not a car with you (a lorry, van, motorbike, jet skis or boat, for example), please check with the park before you book. Some parks don’t have the space and some can’t accept noisy vehicles. Any customers with vehicles that are sign written will be asked to park them in the main carpark.
Our pitches come in all different shapes and sizes therefore we need to know the size of your accommodation at the time of booking to ensure your allocated pitch is suitable. Please inform us of the measurements of your tourer, motorhome, camper van and awning. A 25 metre cable is required for electric pitches.
You can only bring one tourer, motorhome, tent or trailer tent onto each pitch. If yours is on the large side, we do have larger pitches especially for large RV’s. Please let us know when you book.
8. Special Requests
Please let us know if you have any special requirements when making your booking and we will do our best to accommodate your needs.
Please let us know when you book if you’ll be celebrating something special while you’re with us, and especially if you’re planning to have a party. We want to make sure your plans will fit in with the environment of your park, so we need to approve this before taking your booking.
Every effort will be made to allocate touring pitches as requested and we’ll always do our best to give you exactly what you’ve booked and try and cater for your needs, however this cannot be guaranteed.
You’ll find up-to-date prices on our website, although we can only confirm the exact price when you book. Once you’ve booked and have paid your deposit, we won’t change the price unless the VAT rate changes, or unless you alter your booking. The prices are in pounds sterling and include VAT at 20% at time of printing.
Online transactions are entered to a secured SSL web page with all payment details handled by the Secured PCI compliant SagePay Service.
If we find out we’ve undercharged you significantly because of a mistake on our part, we’ll get in touch to put things right. We’ll give you the choice of cancelling your holiday for a full refund or paying the correct price. And if we’ve overcharged you by mistake, we’ll give you back the difference in price if we are notified within 7 days of your departure.
We really hope you don’t end up cancelling your pitch. But if you do, we will require a notice in writing (including email) of cancellation of reservation to the management no less than 48 hours prior to the commencement of the reservations period; Cancellations and amendments can also be made by calling the site in question. Cancellations made less than 48 hours prior to arrival date will result in the forfeit of your deposit and is non-refundable. If you make a cancellation more than 48 hours before your arrival time, your deposit is put on hold by our Management, this must be reemed within 12 months of your original arrival date. Failure to redeem your deposit in this time frame, will result in this amount being forfeited.
11. Leaving Site Early and Cutting Your Holiday Short
We hope you’ll be enjoying your time away at our parks and don’t want to leave but we understand that members sometimes wish to leave the site earlier than originally planned. However, we do ask that notice is provided to the wardens of your intention to leave site early as soon as possible. This enables us to offer the pitch up to other customers who wish to book the site.
Late notice (less than 48 hours) or failure to let us know in advance will result in no refund being given.
12. Cancelling Because of Illness, Sickness, Redundancy or Death
If we refund you in line with the terms above, we’ll return your money in the same way you made your original payment – back to the same payment card, for example.
If you’ve used coupons or vouchers to pay for your holiday, we may be able to transfer them to another park with us. Unfortunately, we can’t refund coupons or vouchers.
13. Changing Your Plans
We know that people’s needs change – and we want to give you the best experience we can. So if you decide to change your booking, we’ll try our best to meet your needs. Unfortunately, what you want may cost more or may not be available. There’s also a £10 admin fee for all changes.
Please bear in mind that changing your park or your dates within 56 days before your due arrival may count as a cancellation. We will always try to accommodate changes to your park or dates. But if this isn’t possible and you don’t want to keep to your original booking, this will count as a cancellation.
Touring and camping pitches are available from 1pm on the day of arrival. All pitches must be vacated by 12 noon on the day of departure unless agreed by the manager.
If you’re planning to arrive after 6pm or are running late, please let the park know so we can make arrangements for your arrival. We’ll assume you’re not coming and will cancel your booking without a refund if you haven’t arrived by 10am the following day – unless you tell us beforehand.
We may ask you to leave a cash deposit or your Caravan Club card with us when you check in as a deposit for your park keys. We’ll give this back to you once your holiday is finished – as long as your pitch is tidy and not damaged and keys are returned.
There’s no smoking in any of our public buildings but what you do in your caravan, motorhome or holiday home is up to you. We do our best to make sure all guests respect other guest’s property by not smoking in or by their accommodation and that they dispose of their cigarette butts safely and tidily.
16. Health and Safety
We will do everything we can to keep you and your party safe. That could mean offering different facilities or even, in the worst-case scenario, closing our facilities or park at short notice.
Our policy is to maintain this Park in a natural state without undue interference with nature. Visitors are requested to take all sensible precautions and are responsible for their own safety and for the safety and supervision of young children when enjoying our facilities. We would also recommend you use a torch whilst moving around the Park after dark.
We’ll always try to tell you as soon as we know about any problems. If there’s an issue at a certain park we know about before you book, we’ll warn you. It’s important that you always follow our advice for staying safe while you’re with us.
17. Checking-out Time
Check-out time is 12 noon. Please remember to always leave your pitch looking the same as when you found it.
18. If You Leave Something Behind
Let us know as soon as you realise you’ve left something behind. We’ll do all we can to find it, although we’re not liable if this isn’t possible or if it’s damaged. When we find it we’ll return it to you, but you will have to cover the postage and admin costs.
We hope this doesn’t happen but if any facilities are damaged by you or someone in your party during your stay, we have the right to recover the cost of this from you, including any extra cleaning costs. If there’s an emergency we can come into your accommodation without warning.
20. If You Need to Complain
We hope that you have enjoyed your stay and that we will see you again soon! However, if you have not enjoyed your visit, please let us know and we will do our very best to rectify matters. We are always open to constructive advice on how to better our service to you and to fellow visitors. Even though we’ll do all we can, things do sometimes go wrong.
Here’s what to do if you need to complain:
1. If there’s something wrong with your pitch, please tell the park managers straightaway so we can try to put things right.
2. If the problem is with your pitch or the facilities and you’re still unhappy after we’ve tried to put things right, you can leave on the first day of your holiday and we’ll give you a full refund.
3. If you would like to complain after leaving the park, please email firstname.lastname@example.org within seven days of exiting the park. The letter or email must be from you (the lead booker) as you’re the person we made this agreement with. Please make sure you write your invoice reference number on your letter or email, and include your daytime/evening phone number and postal address.
4. A member of our team at Morris-Leisure will contact the park to find out what happened. We’ll try to write back to you within 14 days of getting your letter or email.
The Small Print
The holiday agreement
When you make a booking request, you’re agreeing to follow our terms and conditions. We do have the right to turn down your booking request – if, for example, we don’t have the space or we think you’d spoil things for our other guests.
The agreement between you and Morris-Leisure starts when:
1. We accept your booking and deposit – and send you a booking confirmation
2. We confirm your booking online or by phone
Our contract is with you, as the lead booker.
You’re making an agreement with us on behalf of everyone coming to our park with you. It’s up to you to make sure that they all know about these terms and conditions and accept them.
This agreement doesn’t allow either us or you to transfer or subcontract any of the things in it without getting permission in writing.
If a court or a similar organisation questioned any of these terms, the rest of the agreement would still be valid. It would also still be valid if we allowed you to do something that we wouldn’t normally allow under the agreement.
When you make your booking, we’ll ask you for details of your permanent home address. We have the right to check this information against the electoral register – both to prevent fraud and to make sure we can contact you by post before or after your stay if we need to. If you’re not on the electoral register because of a recent move, we may ask you to give us a utility bill showing your new address so we can confirm your details.
When things are our fault
We’ll do our best to make sure you enjoy your stay, and we accept responsibility for things that go wrong that we should have foreseen or prevented when you booked. We’ll deal reasonably with any claims for loss or damage that’s our fault, and we’ll never try to avoid responsibility for things that the law says we can’t (like death or injury caused by our negligence).
If you or someone you bring with you gets hurt in some way, or any of your belongings are lost or damaged, it will only be our fault if we really ought to have done something to stop it happening but didn’t. We do not accept liability for any personal injury, loss or damage suffered by you or a member of your party unless there is a wilful default and negligence by our employees or us.
Things beyond our control
Unfortunately, we can’t take responsibility or pay compensation for things beyond our control that destroy or damage your holiday homes or facilities for example fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, war or threat of war, actual or threatened terrorist activity, and epidemics.
We’re based in Shrewsbury, Shropshire, so we’re bound by English law – which means we both agree that English law would apply to this agreement. And if things went really wrong, we both agree to allow the English courts to make the decisions.
Using your personal information
When you book with us, you’ll be giving us some personal information about you and the other people coming with you. We may use it to:
- Handle your booking
- Help put together internal statistics, market research and records at Morris-Leisure.
- Contact you about other parks and services offered by Morris Leisure. If you don’t want this information, please unsubscribe to our newsletters.
- Your personal information is processed in accordance with local law. It will not be sold on to third parties.
- If booking with us through a third party organisation, make sure you look at their data protection policy to find out how they’ll use your information.
The accuracy of our brochure and website
We do our best to make sure that our website and brochures are accurate when we publish them and give an accurate representation. However, photos and artists’ impressions and so on are there to give an impression of what it’s like at our parks.
TV filming and photography
While you’re with us, you may spot a camera or photographer. They could be shooting photos or video for us. They could be shooting anywhere on the park but we’ll try to make sure the filming doesn’t affect your stay and that you always know what’s going on.
With this agreement, you give us the rights (free of charge) to anything containing your image (or the image of the other people with you) that’s made while you’re with us. (This doesn’t affect your own photos or videos of course!) So if you don’t want to be in shot, please try to stay away from the filming area.