Please see our latest Covid-19 update here.   |   Test & Trace

Social Distancing Measures Across Our Parks

In light of the current COVID-19, we wanted to take the opportunity to reach out to our future guests to let you know about our plans and preparations:

Obviously, things are going to be a little different for a while but we are grateful for your understanding and cooperation in these tricky times. This guidance is a temporary addition to our park rules.

We suggest that you pack essential shopping items such as soap, hand gel, gloves, toilet roll, disinfectant, hand sanitiser from your home supplies.

72 hours before your arrival date, you will receive an email requesting payment of the balance of your stay and instructions on how to pay this online/over the phone. 

To ensure social distancing rules can be observed, we will be limiting the number of guests allowed in the reception area at any one time and have installed distance markers/ Perspex screens. 

Please ensure on arrival that you have:

  • Any membership cards including Caravan & Motorhome Club, Camping & Caravanning Club or Best of British Card (Oxon Hall only). 
  • Any full loyalty cards if you wish to redeem a free night.
  • Any Caravan & Motorhome Club Vouchers (Riverside, Ludlow and Stanmore Hall only) / Morris Leisure Gift Vouchers.

Failure to provide any of these on arrival may alter your remaining balance.

England (from 19th July)

All of our central facilities including toilet/wash facilities and veg prep/laundry rooms will be open and accessible to customers.  For the time being, we kindly ask that you still wear face coverings (unless exempt) and social distance when entering and using the facilities.

The facilities block will be closed daily from 11-12:30 pm for deep cleaning and disinfection to take place, they will be checked and cleaned regularly throughout the day.

Service points are also open and accessible to all customers, these will be regularly cleaned and disinfected.

Wales (from 17th July)

All of our central facilities including toilet/wash facilities and veg prep/laundry rooms will be open and accessible to customers.  For the time being, we kindly ask that you wear face coverings (unless exempt) and social distance when entering and using the facilities. Face coverings are still required by law in most indoor public places within Wales.

We ask that you be considerate of others and maintain a safe, social distance in line with current guidelines. If any of these facilities are busy, please wait outside until someone leaves. Hand sanitiser will be provided at key locations.

The facilities block will be closed daily from 11-12:30 pm for deep cleaning and disinfection to take place, they will be checked and cleaned regularly throughout the day.

Service points are also open and accessible to all customers, these will be regularly cleaned and disinfected.

In order to assist with the Government’s NHS Test and Trace programme, we still ask that all guests report to reception before entering the park to complete a Test & Trace form.

England (from 19th July)

The Government still advises the wearing of a face-covering within an enclosed space where you may come into contact with people you don't normally meet. To continue to protect our staff and other guests, we will still be requiring social distancing and the wearing of face coverings in our reception areas for the time being.

Wales (from 17th July)

The Welsh Administration has advised that face coverings continue to be mandatory for indoor spaces and social distancing rules will remain in place so we ask that you wear face coverings (unless exempt) and social distance when in the reception areas.

We kindly ask that you respect social distance in all contacts outside the park. Local relationships are important to us all and some are understandably apprehensive about the potential impacts of visitors; they will need reassurance demonstrated by your thoughtfulness.


Thank you for your co-operation, we hope you enjoy your stay with us!