Social Distancing Measures Across Our Parks
In light of the current COVID-19, we wanted to take the opportunity to reach out to our future guests to let you know about our plans and preparations:
Obviously, things are going to be a little different for a while but we are grateful for your understanding and cooperation in these tricky times. This guidance is a temporary addition to our park rules.
We suggest that you pack essential shopping items such as soap, hand gel, gloves, toilet roll, disinfectant, hand sanitiser from your home supplies.
48 hours before your arrival date, you will receive an email requesting payment of the balance of your stay and instructions on how to pay this online/over the phone.
On arrival, we kindly ask that only one member of the party enters the reception area to collect a key/ barrier fob and site map. To ensure social distancing rules can be observed, we will be limiting the number of guests allowed in the reception area at any one time and have installed distance markers/ Perspex screens. We are operating in a cashless way – payment for any extras by card only.
Please ensure on arrival that you have:
- Any membership cards including Caravan & Motorhome Club, Camping & Caravanning Club or Best of British Card (Oxon Hall only).
- Any full loyalty cards if you wish to redeem a free night.
- Any Caravan & Motorhome Club Vouchers (Riverside, Ludlow and Stanmore Hall only) / Morris Leisure Gift Vouchers.
Failure to provide any of these on arrival may alter your remaining balance.
North Wales Parks
Following Government guidance, all shared facilities including toilet/wash facilities and veg prep/laundry rooms will unfortunately remain closed until further notice. Service points are open and accessible to all customers, these will be regularly cleaned and disinfected.
All touring caravans, motorhomes and campervans will need access to their own on-board shower, WC and kitchen facilities.
Based on the latest Government guidance issued 8th April, we are pleased to be able to open some central facilities including toilets and shared washing/cleaning facilities excluding showers. Service points are also open and accessible to all customers, these will be regularly cleaned and disinfected.
Although the facility blocks are open, we would kindly ask that if you are able to use your own facilities in your unit and that you do so as much as possible – this will help us manage demand and queuing.
The facilities block will be closed daily from 11-12:30 pm for deep cleaning and disinfection to take place, they will be checked and cleaned regularly throughout the day
We will be displaying signage around the parks to remind our guests about social distancing and hygiene practices.
If at any point you or any members of your party begin to feel unwell or display symptoms of COVID-19 during your stay, please do not visit any of our public access spaces and self-isolate in your unit. You should then contact the Park Managers by telephone for further instructions.
We kindly ask that only one member of the party enters the shop. To ensure social distancing rules can be observed, we will be limiting the number of guests allowed in this area at any one time and have installed distance markers/ Perspex screens.
Please refrain from browsing and touching items unnecessarily.
For any on-site purchases, we will be asking customers to pay with card or contactless payments to avoid the handling of cash and have increased the contactless card payment limit from £30 to £45.
All our pitches across our parks are large and spacious, enabling ample social distancing. However, we do ask that all guests follow our pitching instructions to make sure this is achieved between touring units.
Guests will be expected to adhere to the current social distancing guidelines.
In Wales, from 13th March, four people from two households are able to meet outdoors to socialise.
In England, from 12th April, outdoor gatherings of either 6 people or 2 households will be allowed.
Please limit interaction between pitches.
Please do not congregate in narrow areas when catching up with other park friends.
No outside day visitors will currently be allowed to enable us to control the number of visitors on the site.
Please do not allow children to roam unsupervised around the park, so they do not, albeit inadvertently, break the social distance rule.
Talk to any of our Park Team at any time but please always observe social distance.
We kindly ask that you respect social distance in all contacts outside the park. Local relationships are important to us all and some are understandably apprehensive about the potential impacts of returning visitors; they will need reassurance demonstrated by your thoughtfulness.
Thank you for your co-operation, we hope you enjoy your stay with us!