Morris Leisure

Touring Caravan and Holiday Home Parks

Frequently Asked Questions

For any Covid-19 related FAQs, please see our latest update here.

 

Touring

Park Grass Pitches for Tents* Backpacker Tents* Trailer Tents

Shropshire

     

Oxon Hall Touring Park (Shrewsbury)

Yes Yes Yes

Ludlow Touring Park (Ludlow)

Yes Yes Yes

Stanmore Hall Touring Park (Bridgnorth)

Yes Yes Yes

North Wales

     

Riverside Touring Park (Betws-y-Coed)

No Yes Yes

Llanberis Touring Park (Llanberis)

No No Yes

 

 

*Grass pitches for tents (max. 6 man tents - please provide dimensions on booking).

*Backpacker tents (max. 2m x 1.2m)

To enquire, please contact our parks directly. All bookings for grass pitches are weather dependent.

We offer seasonal pitches at Stanmore Hall Touring Park (Bridgnorth) and Oxon Hall Touring Park (Shrewsbury). We offer summer and winter seasonal touring on specific pitches.

For pricing and other information, please click here.

We often have a waiting list for these pitches, so we advise you to check as early as you can.

Unfortunately, we don't provide gift vouchers. However, Caravan & Motorhome Club Vouchers of a numerical value (£5, £10, £20) are redeemable against bookings at:

You can purchase these on the Caravan & Motorhome Club website here.

Yes, our parks are ideal for dogs, and some guests bring other small pets too. We welcome a maximum of 2 dogs per pitch.

Find more information about our pet-friendly parks here.

Unfortunately, we don't have the facilities to store touring accomodation at any of our parks.

All of our Static Caravans/ Holiday Homes are for purchase only. We don’t provide any Static Caravans/ Holiday Homes for hire at our Parks.


Booking

We have different types of pitches available depending on the Park. You can find a list of these under the 'facilities' page of each Park.

Grass Pitches

All with 240v 16 amp, electric hook-up.

Grass pitches tend to be pulled out of service from October until April based on weather conditions.

Some of our grass pitches can accomodate tents. 

Adult only Grass Pitches available at:

Hardstanding

All with 240v 16 amp, electric hook-up on a gravel

Adult Hardstanding Pitches available at:

Super Pitches

All with 240v 16 amp, electric hook-up + water and grey waste disposal. All on Hardstanding Pitches.

There is an additional charge for this pitch type.

Adult Super Pitches available at:

Supersize 30’ x 40’ Pitches Suitable For RV’s

All with 240v 16 amp, electric hook-up + water and grey waste disposal.

Concrete hardstanding base with 25% more space than a basic pitch for larger RV’s.

Available at:

All pitches are at least 9m x 9m with a minimum of 3 metres of grass in between. 

Supersize RV pitches are 12m x 12m and are available at:

Oxon Hall Touring Park (Shrewsbury)

Ludlow Touring Park (Ludlow)

Stanmore Hall Touring Park (Bridgnorth)

  • Awnings (Sun canopies are free; gazebos are not permitted).
  • Pup Tents (Max 2m x 1.5m. Due to fire regulations, no sleeping in pup tents is allowed).
  • Dogs (Max 2 per pitch).
  • Extra Car (1 free with a motorhome. Only 1 car per pitch. Commercial and sign written vehicles may be asked to park in the car park).
  • Trailer (may be asked to park in the car park).
  • Extra Adults/ Children (Guests not staying for the full duration of the booking- cannot be booked online).

If you would like to book a specific pitch, we just ask that you book far in advance, mention it to our Park Managers on booking or add this into the ' Special requests' box when booking online. We can't guarantee it, but we will try our best to accommodate you!

If the dates appear fully booked on our online booking system, please call our park as they may still be able to book you in. If we are full, the park may be able to add you to a cancellation list. We do advise not to fully depend on a cancellation being made.

Caravan & Motorhome Club Vouchers of a numerical value (£5, £10, £20) are redeemable against bookings at:

You can purchase these on the Caravan & Motorhome Club website here.

We like to think our parks are family-friendly and somewhere where our guests can 'get away from it all' and enjoy some peace and quiet. For these reasons, there may be restrictions on bookings from all male or all female parties of over 4 people (e.g. hen parties & stag dos).

If you would like to book adjacent pitches, we just ask that mention it to our Park Managers on booking or add this into the ' Special requests' box when booking online. We also suggest booking in advance.

We can't guarantee any requests but we will try our best! 

We can accommodate groups of up to 4 pitches. One guest can make the reservation, but we do ask that each guest provide us with their contact details.

If booking online, please enter the details of the person who will be staying on each pitch, along with their correct contact information.

Each pitch has a maximum occupancy of six people per pitch for health and safety reasons.

We do ask for a deposit of £10 per night when booking. Deposits are non-refundable.

Please see our cancellation policy for more information.

There is a minimum night stay of 2 nights; this sometimes differs during bank holiday weekends and big local events.

At Riverside Touring Park (Betws-y-Coed) and Llanberis Touring Park (Snowdonia), there is a minimum of 7-night bookings during July and August.

For July bookings - this reduces to a 4-night minimum after 25th May

For August bookings - this reduces to a 4-night minimum after 25th June

Please call the Park if you would like to arrange a shorter booking.

If you have made your booking online, you will shortly receive a booking notification by email. All bookings have to be confirmed by our Park Managers. You will then receive a booking confirmation email. If you haven’t received a confirmation email within 24 hours, please get in touch with the park.

You can find your booking reference number on your booking confirmation.


Discounts/ Offers

A discount is available for all Caravan & Motorhome Club/ Camping & Caravanning Club members with the production of a valid membership card.

Just enter your membership number when booking online or quote this when booking over the phone. 

Please note: Any Major Club* membership discount will only be applied with the production of a valid membership card on check-in. Not providing this will alter your remaining balance.

We do offer a loyalty card scheme. On your visit to a Morris Leisure Park, you will receive a loyalty card. For every 12 nights you spend across our parks, you will be rewarded with one free night.

Please present this card at reception on each visit for updating or when you wish to claim your free night. Unfortunately, we cannot provide stamps for nights acquired from previous bookings.

To obtain a free night, a completed card must be present. You may also acquire a free night by booking 12 or more consecutive nights. Any free nights cannot be redeemed during Bank Holidays. 

We do run offers throughout the year. We will post these on the homepage of our website (www.morris-leisure.co.uk). The voucher/discount codes must be presented on booking or payment of your remaining balance to qualify and are only valid before the offer ends. Please note: promotion codes can only be used once per transaction/ stay. The codes cannot be used in conjunction with any other promotion or offer, including our loyalty scheme.

Simply enter the code when booking online or quote this to our Park Managers when booking or paying your remaining balance.

Yes, note the discount code and provide this when paying your remaining balance.

When you sign up for our emails, we will keep you up to date with all of our latest offers.


Amending/ cancelling your booking

Yes please call or email the park you’re intending to stay at. 

We know that people’s needs change – and we want to give you the best experience we can. So if you decide to change your booking, we’ll try our best to meet your needs. Unfortunately, what you want may cost more or may not be available. 

Please bear in mind that changing your park or your dates within 48 hours before your due arrival may count as a cancellation. We will always try to accommodate changes to your park or dates. But if this isn’t possible and you don’t want to keep to your original booking, this will count as a cancellation.

Please email the park, contact details for each park can be found here.

You can add extra guests to your booking as long as it does not exceed the maximum capacity of six persons per pitch.

To update your contact details on your booking, please email the park direct with full details.

If any amendments are made to your booking, you should receive another booking confirmation.


Check-in

Check-in is from 1pm. If you can’t get to us before 5pm (6pm on Fridays), we ask that you inform us as the reception may be closed, the latest you can check onto your pitch is 8pm. We do have a late arrivals pitch at most of our sites (*excluding Llanberis) with electric hook up for anyone who arrives after this time to prevent disturbing other guests. 

When you arrive on-site you will need to come into reception and check-in. We accept both card and cash payments. Please bring your Caravan & Motorhome Club/Camping & Caravanning Club/ Best of British Membership Card to receive a Discount. You don't need to print your booking confirmation, so don't worry about bringing this with you.


On-site

You can bring two cars. However, please note that you will not be able to park both cars on your pitch, any additional cars will be asked to park in our main car park for an additional £2 per night.

Commercial or working vehicles including large vans are not allowed on the park and may be asked to park in our visitor car park. If you would like to check if your vehicle is classed as commercial, please contact the park directly.

Yes, the pitch allows for one vehicle. Additional vehicles are chargeable at £2 per night and will usually have to be kept in our visitor car park. We regret that sign written/ commercial vehicles are not allowed on park and may be asked to park in our visitor car park.

Yes, but like most parks, we do charge a small fee of £1.50 and your awning and guy ropes have to be within your own pitch. 

You can use an awning for extra sleeping accommodation, provided the main outfit is occupied, and the number of people on the pitch does not exceed the maximum occupancy (6 people).

Yes, you can! We just ask that all visitors report to reception and leave the Park before 10:00 pm. Visitors’ vehicles are subject to a £2 per day charge and must park in the car park.

Barbeques are allowed on site, but open fires and fire pits are not. We ask that Barbecues are raised off the ground enough to reduce fire risk and avoid grass damage; please ask reception for bricks’.

We cannot guarantee a good phone signal at our parks due to the rural locations. Signal strength may also vary depending on the network provider.


Facilities

Yes, in our information rooms, there are lots of leaflets and guides on things to see and do and our staffs are always happy to help.

We offer free Wi-Fi across all our parks (excluding Bow House Country Park). 

You can access the Wi-Fi by clicking on the Park's Wi-Fi and inputting the password, which will be attached to your site map. Once you have input the password, open up a web browser that should bring up a Camping Connect web page.  The page will ask you to sign in to 'Camping Connect' with your name and booking reference number. 

No, the pitch fee covers the use of all pitch services.

You will not find a clubhouse on the parks, as our customers value peacefulness.

All of our shower and toilet blocks are heated.

All of our shower and toilet blocks are open 24 hours.

All of our holiday parks have laundrettes, allowing you to pack lighter for longer stays.

Irons are available within the laundrette.

Unfortunately, we do not have any secure bike storage areas on any of our parks.


Check-out

We ask that you leave the site before 12 pm on the day of your departure.

Pitches should be vacated between 8:30 am and12 noon on the day of departure.

If you would like to check out late (12 noon - 5:00 pm), please ask our Park Managers on the morning of your departure date, before 11:00 am. Please note; this cannot be guaranteed and is dependent on occupancy. There is a late departure charge of £10.

You can make another booking when you are on the park, just ask at reception and they'll make the booking for you.


Feedback 

If you have a complaint, we do recommend that you pass this on to our Park Managers as soon as you can. They will be happy to deal with it immediately so you can enjoy the rest of your stay. If you would like to make a complaint after your departure, please email [email protected].


Holiday Homes

To secure a Holiday Home we will normally ask for a 10% deposit on the day you decide. Once we receive this deposit we immediately take the Holiday Home off the market. We will work with you on a suitable timescale for the completion of your purchase.

Finance is available subject to status and criteria from a recommended third party lender.

You can use your Holiday Home for short breaks and longer holidays but it cannot be used as your main residence as this would breach the park's site licence. All of our Holiday Home Park are not residential Parks and Holiday Homes cannot be occupied as permanent residences. All Holiday Home Owners must have a European residence and an alternate address where council tax is paid.

The Holiday will be yours to enjoy throughout the year whenever the park is open - for both short breaks and longer stays. There's no need to book ahead, and all your home comforts will be ready and waiting.

SEASONS:

Park Opens Closes
Oxon Pool Holiday Home Park (Shrewsbury) 16th March 7th January
Riverside Holiday Home Park (Betws-y-Coed) 1st March 31st October
Bow House Country Park (Bishop's Castle) 1st March 31st January
Ludlow Holiday Home Park (Ludlow) 16th March 7th January

 

Yes. It’s your holiday home and you can invite close family and friends to visit and stay with you as long as the park is informed prior to arrival. However, commercial subletting is not permitted.

We understand that pets are a big part of your family, and of course, the great outdoors are perfect for your furry friends so we welcome cats and dogs onto our site. We also understand that some customers are not as keen as others, that’s why we do ask that you keep your dog on a lead around the Park and for any mess to be cleaned up. A maximum of two dogs is welcomed per pitch.

Full details of the annual site fees and other running costs can be explained by the Park Managers. 

  • Delivery & Connection (may apply)
  • Gas and Electrical charges will be in accordance with the Pitch’s meter readings.
  • Every Holiday Home must undergo a GASSAFE safety check at the beginning of the season, each year by a suitable qualified Engineer approved by the park. 
  • Every Holiday Home on site must have adequate insurance and a copy of the insurance document must be presented to Morris Leisure annually. This can be arranged via your preferred third-party supplier.

Do I need a TV Licence?

As an owner of a static holiday caravan situated on a UK park it is not mandatory as long as you have a valid TV licence at your main residence. However, this is on the understanding that the TV in your main residence will not be in use at the same time as the TV in your static caravan.

The council tax is included in your yearly site fee.

We have WiFi across most of our parks (excluding Bow House Country Park).

All Holiday Homes are owner-occupied. Owners come and go as they please and their friends and family are also welcome to stay. No Owners are permitted to sublet their Holiday Home as our number one priority is to make owners feel safe, comfortable, and relaxed. It gives you the peace of mind of knowing that the caravan is being looked after and saves on potential cleaning and maintenance costs. We also want you to have complete freedom as to when you want to use it and to create an atmosphere of mutual consideration.

Simply fill out the form below, and we'll be happy to help. We look forward to hearing from you.

Have a question, we can help!