Please see our latest Covid-19 update here.

Coronavirus Information

Last updated: 17 May 2021 (9am)

CORONAVIRUS INFORMATION AND EXTENUATING CIRCUMSTANCES POLICY

We are constantly updating our cancellation policy to reflect the most recent developments related to COVID-19 and any official travel restrictions announced by the government. Our aim is to offer you as much flexibility and planning comfort as possible. 

Please note that we will strive to keep this page as up to date as possible, but please always check the relevant Government websites for the very latest information before you travel.

Please see our latest updates below 

Oxon Touring Park (Shrewsbury), Ludlow Touring Park (Ludlow) and Stanmore Hall Touring Park (Bridgnorth)

We are delighted to announce that all of our Parks in Shropshire are now open.

All of our central facilities including toilet/wash facilities and veg prep/laundry rooms will be open and accessible to customers.  Please wear face coverings (unless exempt) when entering and using the facilities.

Although the facility blocks are open, we would kindly ask that if you are able to use your own facilities in your unit and that you do so as much as possible – this will help us manage demand and queuing.

We are increasing the frequency of the cleaning and sanitising of these areas. We ask that you be considerate of others and maintain a safe, social distance in line with current guidelines. If any of these facilities are busy, please wait outside until someone leaves. Hand sanitiser will be provided at key locations.

The facilities block will be closed daily from 11-12:30 pm for deep cleaning and disinfection to take place, they will be checked and cleaned regularly throughout the day.

Service points are also open and accessible to all customers, these will be regularly cleaned and disinfected.

Riverside Touring Park (Betws-y-Coed) and Llanberis Touring Park (Llanberis)

We are delighted to announce that all of our Parks in North Wales are now open.

All of our central facilities including toilet/wash facilities and veg prep/laundry rooms will be open and accessible to customers.  Please wear face coverings (unless exempt) when entering and using the facilities.

Although the facility blocks are open, we would kindly ask that if you are able to use your own facilities in your unit and that you do so as much as possible – this will help us manage demand and queuing.

We are increasing the frequency of the cleaning and sanitising of these areas. We ask that you be considerate of others and maintain a safe, social distance in line with current guidelines. If any of these facilities are busy, please wait outside until someone leaves. Hand sanitiser will be provided at key locations.

The facilities block will be closed daily from 11-12:30 pm for deep cleaning and disinfection to take place, they will be checked and cleaned regularly throughout the day.

Service points are also open and accessible to all customers, these will be regularly cleaned and disinfected

Credit put on hold prior to 29th May 2020

All credit put on hold prior to 29th May 2020 has been extended from 12 months to 24 months to take into consideration the park’s closure period during the COVID-19 outbreak. 

Credit put on hold between 29th May 2020 and 29th January 2021

All credit put on hold between 29th May 2020 and 29th January 2021 has been extended on 29th January 2021 from 12 months to 18 months to take into consideration the park’s closure period during the COVID-19 outbreak

To make a booking:

By Phone:

Please contact the park you wish to book and provide your Booking Reference or Postcode. You can view all of our 5 Touring Parks here.

Online:

On the 'Contact Details' page when booking online you have the option to login using your email and password. Please log in using the email address that your 'Booking On Hold' email was sent to. If you do not have or know your password, use the 'Reset Password' link which will email you a link to set your password. Once logged in, you can apply the reusable credit on your account to the booking. This will appear on the right-hand side under 'Booking Summary'. If this does not appear, please call the park to make your booking.

More credit than the deposit required?

When booking online, all the credit will be allocated to the booking up to the maximum value of the booking. If you don't want to use all your credit, please contact the park to make a booking.

Credit from multiple bookings?

Only the oldest credit will be used against a booking when the booking is made online. If you would like to redeem credit from multiple bookings, please contact the park to make a booking and they will be able to assist you with this.

If your booking has been cancelled due to COVID-19 Government restrictions, you are eligible for a refund.  If you would like a refund, please contact the park directly with your booking reference number readily available.

Please note: we can only refund you if your booking was cancelled due to COVID-19 restrictions ( if the law prevents/ prevented you from visiting or staying with us).

A refund request will be sent through to our Head Office. You will receive an email once this refund has been performed and the payment will be refunded via your bank appearing under ‘Morris Leisure/ Paterson Enterprises Ltd within five working days.

 Gift Vouchers issued prior to 29th May 2020

The expiry dates on all Gift Vouchers issued prior to 29th May 2020 have been extended by 12 months to take into consideration the park’s closure period during the COVID-19 outbreak. 

Gift Vouchers issued between 29th May 2020 and 29th January 2021

The expiry dates on all Gift Vouchers issued between 29th May 2020 and 29th January 2021 have been extended by 6 months to take into consideration the park’s closure period during the COVID-19 outbreak.

Can I book with friends?

We kindly ask that you adhere to the Government guidance when booking with friends.

England I Wales

Do I need to bring my own PPE?

It is really important that everyone follows the guidance of regular hand washing with soap and hot water for at least 20 seconds. Whilst we will be providing hand sanitiser at a number of points across the parks, we would recommend that members also bring their own PPE.

Can we still redeem free loyalty nights/ vouchers?

Our remaining balance/ check-in email (sent 48 hours prior to arrival) will ask all customers who want to redeem any free loyalty nights/ vouchers to call the park to pay. Any free loyalty nights or vouchers will be redeemed on your booking, we will then ask you to bring these on arrival. Failure to provide any of these on arrival may alter your remaining balance.

Are day visitors allowed?

Yes, all day visitors must report to reception before entering the park to complete a Test & Trace form

Do I need to wear a face-covering in the park?

We are asking that all guests entering the reception, shop and other indoor facilities including the toilet & shower facilities wear a face covering, so please remember to bring your own with you.  

 

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