Last updated: 12 April 2021 (12pm)
CORONAVIRUS INFORMATION AND EXTENUATING CIRCUMSTANCES POLICY
We are constantly updating our cancellation policy to reflect the most recent developments related to COVID-19 and any official travel restrictions announced by the government. Our aim is to offer you as much flexibility and planning comfort as possible.
Please note that we will strive to keep this page as up to date as possible, but please always check the relevant Government websites for the very latest information before you travel.
Please see our latest updates below
Oxon Touring Park (Shrewsbury), Ludlow Touring Park (Ludlow) and Stanmore Hall Touring Park (Bridgnorth)
We are delighted to announce that all of our Parks in Shropshire are now open.
Please note: Based on the latest Government guidance issued 8th April, we are pleased to be able to open some central facilities including toilets and shared washing/cleaning facilities excluding showers.
Although the facility blocks are open, we would kindly ask that if you are able to use your own facilities in your unit and that you do so as much as possible – this will help us manage demand and queuing.
We are increasing the frequency of the cleaning and sanitising of these areas. We ask that you be considerate of others and maintain a safe, social distance in line with current guidelines. If any of these facilities are busy, please wait outside until someone leaves. Hand sanitiser will be provided at key locations.
The facilities block will be closed daily from 11-12:30 pm for deep cleaning and disinfection to take place, they will be checked and cleaned regularly throughout the day.
Service points are also open and accessible to all customers, these will be regularly cleaned and disinfected.
Riverside Touring Park (Betws-y-Coed) and Llanberis Touring Park (Llanberis)
We are delighted to announce that all of our Parks in North Wales are now open.
Please note: due to the Government guidance, our shared facilities will be closed until further notice so we can only accept bookings from guests who have access to their own facilities. We kindly ask that you only book dates prior to the 17th of May if you have access to your own toilet and shower facilities.
Credit put on hold prior to 29th May 2020
All credit put on hold prior to 29th May 2020 has been extended from 12 months to 24 months to take into consideration the park’s closure period during the COVID-19 outbreak.
Credit put on hold since 29th May 2020
All credit put on hold after 29th May 2020 has been extended on 29th January 2021 from 12 months to 18 months to take into consideration the park’s closure period during the COVID-19 outbreak
To make a booking:
Please contact the park you wish to book and provide your Booking Reference or Postcode. You can view all of our 5 Touring Parks here.
On the 'Contact Details' page when booking online you have the option to login using your email and password. Please log in using the email address that your 'Booking On Hold' email was sent to. If you do not have or know your password, use the 'Reset Password' link which will email you a link to set your password. Once logged in, you can apply the reusable credit on your account to the booking. This will appear on the right-hand side under 'Booking Summary'. If this does not appear, please call the park to make your booking.
More credit than the deposit required?
When booking online, all the credit will be allocated to the booking up to the maximum value of the booking. If you don't want to use all your credit, please contact the park to make a booking.
Credit from multiple bookings?
Only the oldest credit will be used against a booking when the booking is made online. If you would like to redeem credit from multiple bookings, please contact the park to make a booking and they will be able to assist you with this.
If your booking has been cancelled due to COVID-19 Government restrictions, you are eligible for a refund. If you would like a refund, please contact the park directly with your booking reference number readily available.
Please note: we can only refund you if your booking was cancelled due to COVID-19 restrictions ( if the law prevents/ prevented you from visiting or staying with us).
All gift vouchers have been extended by 12 months.
Are you open for bookings?
Our phone lines and online booking system are open for bookings.
Can I book with friends?
We kindly ask that you adhere to the Government guidance when booking with friends.
Do I need to bring my own PPE?
It is really important that everyone follows the guidance of regular hand washing with soap and hot water for at least 20 seconds. Whilst we will be providing hand sanitiser at a number of points across the parks, we would recommend that members also bring their own PPE.
Are the on-site dog walks still available?
Where possible these will be open. Please ensure social distancing is maintained, and please be considerate of members on neighbouring pitches as you pass by. To share the load, please consider walks off-site.
Will Service Points be open?
These will be open on all of our touring parks but will be subject to appropriate social distancing measures. Please ensure you wash your hands thoroughly for at least 20 seconds after use and use your own PPE.
Can we still redeem free loyalty nights/ vouchers?
Our remaining balance/ check-in email (sent 48 hours prior to arrival) will ask all customers who want to redeem any free loyalty nights/ vouchers to call the park to pay. Any free loyalty nights or vouchers will be redeemed on your booking, we will then ask you to bring these on arrival. Failure to provide any of these on arrival may alter your remaining balance.
Are day visitors allowed?
We are not currently allowing visitors on-site to meet with other guests. We’re sure that you will understand that this could increase the social distancing burden on staff and other guests during this particular time. In addition, it will create difficulties in being able to provide track and trace data if required. We kindly ask that you arrange to meet any visitors at an offsite location.
Do I need to wear a face-covering in the park?
We are asking that all guests entering the reception, shop and other indoor facilities including the toilet & shower facilities wear a face covering, so please remember to bring your own with you.