Last updated: 24 February 2022 (4pm)
CORONAVIRUS INFORMATION AND EXTENUATING CIRCUMSTANCES POLICY
We are constantly updating our cancellation policy to reflect the most recent developments related to COVID-19 and any official travel restrictions announced by the government. Our aim is to offer you as much flexibility and planning comfort as possible.
Please note that we will strive to keep this page as up to date as possible, but please always check the relevant Government websites for the very latest information before you travel.
Please see our latest updates below
Oxon Touring Park (Shrewsbury), Ludlow Touring Park (Ludlow) and Stanmore Hall Touring Park (Bridgnorth)
Riverside Touring Park (Betws-y-Coed) and Llanberis Touring Park (Llanberis)
Credit put on hold prior to 29th May 2020
All credit put on hold prior to 29th May 2020 has been extended from 12 months to 24 months to take into consideration the park’s closure period during the COVID-19 outbreak.
Credit put on hold between 29th May 2020 and 29th January 2021
All credit put on hold between 29th May 2020 and 29th January 2021 has been extended on 29th January 2021 from 12 months to 18 months to take into consideration the park’s closure period during the COVID-19 outbreak
To make a booking:
Please contact the park you wish to book and provide your Booking Reference or Postcode. You can view all of our 5 Touring Parks here.
On the 'Contact Details' page when booking online you have the option to login using your email and password. Please log in using the email address that your 'Booking On Hold' email was sent to. If you do not have or know your password, use the 'Reset Password' link which will email you a link to set your password. Once logged in, you can apply the reusable credit on your account to the booking. This will appear on the right-hand side under 'Booking Summary'. If this does not appear, please call the park to make your booking.
More credit than the deposit required?
When booking online, all the credit will be allocated to the booking up to the maximum value of the booking. If you don't want to use all your credit, please contact the park to make a booking.
Credit from multiple bookings?
Only the oldest credit will be used against a booking when the booking is made online. If you would like to redeem credit from multiple bookings, please contact the park to make a booking and they will be able to assist you with this.
Gift Vouchers issued prior to 29th May 2020
The expiry dates on all Gift Vouchers issued prior to 29th May 2020 have been extended by 12 months to take into consideration the park’s closure period during the COVID-19 outbreak.
Gift Vouchers issued between 29th May 2020 and 29th January 2021
The expiry dates on all Gift Vouchers issued between 29th May 2020 and 29th January 2021 have been extended by 6 months to take into consideration the park’s closure period during the COVID-19 outbreak.
Can I book with friends?
We kindly ask that you adhere to the Government guidance when booking with friends.
Can we still redeem free loyalty nights/ vouchers?
Our remaining balance/ check-in email (sent 48 hours prior to arrival) will ask all customers who want to redeem any free loyalty nights/ vouchers to call the park to pay. Any free loyalty nights or vouchers will be redeemed on your booking, we will then ask you to bring these on arrival. Failure to provide any of these on arrival may alter your remaining balance.