Last updated: 23 March 2020 (10am)
CORONAVIRUS INFORMATION AND EXTENUATING CIRCUMSTANCES POLICY
We know you may have questions about the coronavirus (COVID-19) and what it means for you as a customer.
In light of the Government’s announcements and guidance and in particular, to ensure we do nothing to add to the burden of our wonderful NHS, we have made the difficult decision to close all Touring Parks from COB Sunday 22 March 2020 until further notice.
For the most up-to-date information, consult the gov.uk website: https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public
Our online booking system has currently been suspended and we will not be accepting any future bookings for the time being.
We will notify all of our customers by email regarding the closure of all our parks. All bookings arriving before or on the 30th April 2020 will be automatically put on hold for 12 months from your original arrival date. You will receive another email within 7 working days detailing how much credit you have on hold and how to redeem this against a future booking.
[We hope you can appreciate that we have been inundated with calls and emails from concerned customers. Every one of you is important but please be assured that we will automatically put all your full deposits on hold.]
Alternatively, you are eligible for a refund. This policy will be reviewed again on this date or earlier if deemed necessary. If you would like a refund, please contact the park directly with your booking reference number readily available.
If your booking was made over the phone or in-person:
Please have your card details to hand. This will be performed for you over the phone.
If your booking was made online:
A refund request will be sent through to our Head Office. You will receive an email once this refund has been performed and the payment will be refunded via your bank appearing under ‘Morris Leisure/ Paterson Enterprises Ltd within five working days.
We advise all customers with arrival dates after the 30th April 2020 to hang fire on making any cancellations. We will update this page as the situation evolves.
For any cancellations made for such dates, our general cancellation policy will still apply. This may be subject to change.
At the end of our closure period, we will extend any on-hold deposits/ credit/ Gift Vouchers by this amount of time and inform all customers what their new expiry date is by email.
Our key priority is always the health and wellbeing of our guests, our staff and their families. .
We thank you for your continued support and understanding in what is an extremely worrying time for everyone and will hopefully look forward to seeing you at some point in the future.
In uncertain and difficult times, staying connected is more important than ever- you can head over to our Facebook page where we will continue to share updates and inspiring content and encourage interaction amongst our customers/ followers.
From all of us at Morris Leisure, our very best wishes to you and your family & friends.