Morris Leisure

Touring Caravan and Holiday Home Parks

Cancellation Policy

 

Cancelling Your Booking

What should I do if I need to cancel?

We really hope you don’t end up cancelling your pitch. But if you do, we will require a notice of cancellation via email or telephone call (not including voicemail) to the Park.

Each park’s contact details can be found here.

Over 48 Hours (calculated from 12 noon on your arrival date)

If you make a cancellation more than 48 hours before your arrival time, your deposit will be put on hold by our Park Managers, this must be redeemed within 12 months of your original arrival date at any of our Touring Parks. This may only be done once. Failure to redeem your deposit in this time frame will result in this amount being forfeited.

 Less Than 48 Hours (calculated from 12 noon on your arrival date)

Cancellations made less than 48 hours prior to arrival date will result in the forfeit of your deposit and are non-refundable.

 

Leaving the Park Early

We hope you will be enjoying your time away at our parks and don’t want to leave but we understand that customers sometimes wish to leave the site earlier than originally planned. However, we do ask that notice is provided to the Park Managers of your intention to leave site early as soon as possible.

No refunds are given where customers decide to leave the Park before the end of their booking.

Moving onto one of our other parks for the remainder of your stay?

If you decide you would like to spend the remainder of your stay at one of our other parks, depending on availability and provided you book a period that includes the same dates, we can transfer your booking over. If this isn’t possible and you don’t want to keep to your original booking, no refund will be given.

 

Making Changes to Your Booking

We understand that you may want to make changes to your booking – and we want to give you the best experience we can. So, if you decide to change your booking, we’ll try our best to meet your needs. Please note, what you want may cost more and will be subject to availability.

 

Changing Your Booking Dates

Over 48 Hours (calculated from 12 noon on your arrival date)

If you would like to change the dates of your booking more than 48 hours before your arrival time, we can amend these dates to any date within the next 12 months of your original arrival date. If you don’t have a date in mind, we can put your deposit on hold, this must be redeemed within 12 months of your original arrival date at any of our Touring Parks. This may only be done once. Failure to redeem your deposit in this time frame will result in this amount being forfeited.

Less Than 48 Hours (calculated from 12 noon on your arrival date)

Changing the date of your booking within 48 hours of your due arrival will count as a cancellation.

 

Transferring Your Booking to Another Park

Over 48 Hours (calculated from 12 noon on your arrival date)

If you decide to move your existing booking to stay at another one of our fantastic parks, we can transfer your deposit across (depending on availability). We just ask that you call the park that you would like to book directly and they can transfer this booking over for you.

Less Than 48 Hours (calculated from 12 noon on your arrival date)

If you decide to move your existing booking to stay at another one of our parks, provided you book a period that includes the same dates, the late cancellation policy will not apply. We will always try to accommodate these changes but if this isn’t possible and you don’t want to keep to your original booking, this will count as a cancellation.

 

 

Using Discount Codes or Vouchers

If you’ve used Discount Codes or vouchers to pay for your stay, we may be able to transfer them to another park with us. Unfortunately, we can’t refund Discount Codes or Vouchers.