Over 48 Hours
We really hope you don’t end up cancelling your pitch. But if you do, we will require a notice cancellation of reservation via email or telephone call (not including voicemail) to the Park no less than 48 hours prior to the commencement of the reservations period.
If you make a cancellation more than 48 hours before your arrival time, your deposit will be put on hold by our Management, this must be redeemed within 12 months of your original arrival date. This may only be done once. Failure to redeem your deposit in this time frame will result in this amount being forfeited.
Less Than 48 Hours
Cancellations made less than 48 hours prior to arrival date will result in the forfeit of your deposit and is non-refundable.
Leaving the Park Early
We hope you’ll be enjoying your time away at our parks and don’t want to leave but we understand that customers sometimes wish to leave the site earlier than originally planned. However, we do ask that notice is provided to the wardens of your intention to leave site early as soon as possible.
No refunds are given where customers decide to leave the Park before the end of their booking.
Changes to Bookings
We know that people’s needs change – and we want to give you the best experience we can. So if you decide to change your booking, we’ll try our best to meet your needs. Unfortunately, what you want may cost more or may not be available.
Please bear in mind that changing your park or your dates within 48 hours before your due arrival may count as a cancellation. We will always try to accommodate changes to your park or dates. But if this isn’t possible and you don’t want to keep to your original booking, this will count as a cancellation.
Using Coupons or Vouchers
If you’ve used coupons or vouchers to pay for your holiday, we may be able to transfer them to another park with us. Unfortunately, we can’t refund coupons or vouchers. Depending on circumstances, an administrative fee may apply.