Please see our latest Covid-19 update here.

Cancellation Policy

Our cancellation policy is very flexible and allows you to amend your booking dates up to 48 hours before your arrival time.

We can move your booking to any date or Park within the next 12 months; if you don't have a date in mind, we can put your credit on hold. You can then redeem this credit within 12 months of your original arrival date at any of our Touring Parks.

If your booking has been amended or cancelled more than once, your original arrival date will be taken from the booking your credit was first allocated to.

We only take a small non -refundable deposit of £10/ per night on booking and ask for your remaining balance 48 hours before arrival. This way, we aren't holding on to your full payment. One-night bookings taken on the digression of a Park Manager and will require the total balance upfront.

 

Cancelling Your Booking

What should I do if I need to cancel?

We hope you don't end up cancelling your pitch. But if you do, we will require a cancellation notice via email or telephone call (not including voicemail) to the Park.

You can find each Park's contact details here.

Over 48 Hours (calculated from 12 noon on your arrival date)

If you provide us with more than 48 hours' notice, we can put your credit on hold; you can then redeem this credit for any booking arriving within 12 months of your original arrival date at any of our Touring Parks.  Failure to redeem your credit in this time frame will result in the forfeit of this amount.

You will receive a 'Credit on Hold' email with details of your credit, expiry date and how to redeem this credit online or over the phone.

If you have a date in mind, we can amend your arrival date to any date within the next 12 months of your original arrival date.

 Less Than 48 Hours (calculated from 12 noon on your arrival date)

Cancellations made less than 48 hours before your arrival date will result in the forfeit of your deposit. If you have paid your remaining balance, this will be refunded.

If you have a one-night booking and cancel within this time frame, you will forfeit the total balance paid.

 

Amending Your Booking Dates

Over 48 Hours (calculated from 12 noon on your arrival date)

If you provide us with more than 48 hours' notice, we can amend your arrival date to any date within the next 12 months of your original arrival date. If you don't have a date in mind, we can put your credit on hold; you can then redeem this credit for any booking arriving within 12 months of your original arrival date at any of our Touring Parks.  Failure to redeem your credit in this time frame will result in the forfeit of this amount.

You will receive a 'Credit on Hold' email with details of your credit, expiry date and how to redeem this credit online or over the phone.

Less Than 48 Hours (calculated from 12 noon on your arrival date)

Amending the date of your booking within 48 hours of your due arrival will count as a cancellation and will result in the forfeit of your deposit. If you have paid your remaining balance, this will be refunded.

If you have a one-night booking and cancel within this time frame, you will forfeit the total balance paid.

 

Transferring Your Booking to Another Park

Over 48 Hours (calculated from 12 noon on your arrival date)

If you decide to move your existing booking to stay at another one of our fantastic parks, we can transfer your credit across (depending on availability). We ask that you call the Park that you would like to book directly, and they can transfer your credit over for you.

Less Than 48 Hours (calculated from 12 noon on your arrival date)

If you decide to move your existing booking to another one of our parks and provide less than 48 hours’ notice, our late cancellation policy will apply and result in the forfeit of your deposit. If you have paid your remaining balance, this will be refunded.

If you have a one-night booking and cancel within this time frame, you will forfeit the total balance paid.

 

Shortening The Length of Your Booking with Us

Over 48 Hours (calculated from noon on your arrival date)

If you decide to shorten the length of your stay with us, we kindly ask that you notify our Park Managers as soon as possible. If you provide us with more than 48 hours' notice (from your arrival date), we can put your £10/ per night credit on hold; you can then redeem this credit for any booking arriving within 12 months of your original arrival date at any of our Touring Parks.  Failure to redeem your credit in this time frame will result in the forfeit of this amount.

You will receive a 'Credit on Hold' email with details of your credit, expiry date and how to redeem this credit online or over the phone.

If you have a date in mind, we apply this credit to any booking within the next 12 months of your original arrival date.

Less Than 48 Hours (calculated from noon on your arrival date)

If you decide to shorten the length of your stay with us, we kindly ask that you notify our Park Managers as soon as possible. If you provide us with less than 48 hours' notice, you will forfeit a £10/ per night deposit for the nights you no longer require.

 

Making Changes to Your Booking

We understand that you may want to make changes to your booking – and we want to give you the best experience we can. So, if you decide to change your booking, we'll try our best to meet your needs. Please note, what you want may cost more and will be subject to availability. You may not, under any circumstances, transfer your booking to anyone without our consent. We will not consent to a transfer where the person or party concerned does not meet our requirements.

 

Leaving the Park Early

We hope you enjoy your time away at our parks and don't want to leave early, but we understand that customers sometimes wish to leave the site earlier than initially planned. We kindly ask that you notify our Park Managers of your intention to leave early as soon as possible. We will not provide any refunds on this occasion.

 

Using Discount Codes 

If you've used Discount Codes to pay for your stay, you cannot transfer them to another booking in the event of any cancellation, regardless of the notice period provided.

Unfortunately, we can't refund Discount Codes.

 

Using Vouchers

You can use Caravan & Motorhome Club vouchers at our Ludlow Touring Park, Stanmore Hall Touring Park and Riverside Touring Park.

We still require a £10 / per night deposit, so our general cancellation policy will apply.

On arrival, we ask that you bring your vouchers with you. If your payment exceeds your total balance, we will refund you the difference.

Unfortunately, we can't refund Vouchers.

 

Cancellation and Changes by Us

We have the right, at our sole discretion, to refuse to confirm any reservation. Where we have indicated that we will not accept a booking from you or accept your presence, we reserve the right at our sole discretion to cancel any booking you may have made or refuse to allow you to enter the park or to ask you to leave our premises. If we do so (subject to the provisions of the paragraph below) we will refund any payment made but will not pay any compensation. We have the right to cancel your booking, or to instruct you or your party to leave the park immediately, without compensation or refund, should you or any of your party not comply with this agreement, particularly terms relating to behaviour and conduct.